Last updated: September 22, 2026
Please read these terms and conditions carefully before using Our Service.
Introduction
Welcome to Consultants in Design. These Terms and Conditions govern your access to and use of the Consultants in Design website and any services provided by Consultants in Design.
By accessing our website, submitting an enquiry, requesting information, or engaging our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue use of our website and services.
Throughout these Terms and Conditions, references to “Consultants in Design”, “CiD”, “we”, “our”, or “us” refer to Consultants in Design Limited.
References to “you” or “your” refer to any individual, company, organisation or other entity accessing our website or using our services.
About Consultants in Design
Consultants in Design is a full-service branding and design consultancy serving organisations throughout the United Kingdom and internationally. Our services are designed to help businesses and organisations create, develop and manage distinctive brands, communications and experiences across physical and digital environments.
Our service offering may include, but is not limited to:
- Branding and visual identity
- Graphic design and print
- Signage and wayfinding
- Website design and development
- Digital marketing and digital creative
- CGI and visualisation
- Photography, film and video production
- Branded merchandise and production support
Unless otherwise agreed in writing, Consultants in Design acts as an independent service provider. Nothing contained within these Terms shall be interpreted as creating a partnership, joint venture, agency relationship, employment relationship, or fiduciary relationship between Consultants in Design and any client.
Use of Our Website
You may access and use this website for lawful purposes only.
By using this website, you agree not to engage in any activity that could damage, disrupt, interfere with or compromise the operation, security, or availability of the website or any associated systems.
You must not attempt to gain unauthorised access to any part of the website, servers, databases, networks, or systems connected to the website.
You must not upload or distribute malicious software, viruses, malware or any harmful code that may affect the operation of the website or the experience of other users.
We reserve the right to suspend, restrict or terminate access to the website where misuse, unlawful activity, or a breach of these Terms is identified.
Service Engagement
Information contained on this website is provided for general informational purposes only and does not constitute a binding offer to provide services.
Any service enquiry submitted through the website is subject to review and acceptance by Consultants in Design.
Where services are requested, a separate proposal, quotation, statement of work, project agreement, service agreement, or commercial agreement may be issued outlining the scope of services, pricing, timelines, responsibilities, deliverables, and other project-specific requirements.
Services will only commence once the relevant commercial arrangements have been agreed by both parties.
Consultants in Design reserves the right to decline service requests where requirements fall outside our areas of expertise, operational capacity, legal obligations, or business policies.
Service Delivery
Consultants in Design will exercise reasonable skill, care, and diligence in the delivery of services.
We will make every reasonable effort to perform services in accordance with agreed scopes of work, project plans, production schedules, and delivery timelines.
Service delivery frequently depends on factors outside our direct control. These may include the availability of information, client feedback and approvals, access to systems, content and assets supplied by clients, cooperation from third parties, printers, manufacturers, production partners, technology providers, hosting platforms, software platforms, and other suppliers.
As a result, delivery schedules may occasionally be affected by circumstances that cannot reasonably be anticipated or controlled.
While we aim to provide professional creative, strategic and technical services that help clients achieve their objectives, Consultants in Design does not guarantee specific commercial outcomes.
This includes, but is not limited to, guaranteed revenue growth, profitability, lead generation volumes, customer acquisition levels, search engine rankings, advertising performance, website traffic increases, conversion rates, sales performance, brand awareness or other business results.
Client Responsibilities
Successful service delivery relies on active cooperation between Consultants in Design and its clients.
Clients are responsible for providing accurate, complete, and up-to-date information necessary for the performance of services. This may include, but is not limited to:
- Brand guidelines, logos, images and other creative assets
- Copy, content, product information and business information
- Website, hosting, platform or system access where required
- Project briefs, specifications, dimensions and technical requirements
- Feedback, approvals and any other information reasonably required to enable Consultants in Design to deliver services effectively
Clients are also responsible for reviewing designs, artwork, copy, proofs, specifications, websites, digital materials, signage, print materials, photography, video, CGI, marketing materials and other outputs before implementation, production, printing, publication, installation or launch.
Consultants in Design shall not be liable for delays, additional costs, errors, or service interruptions resulting from incomplete, inaccurate, misleading, or delayed information, content, approvals or instructions supplied by the client.
Fees and Payment Terms
Fees for services will be outlined within the relevant proposal, quotation, statement of work, project agreement, service agreement, or other commercial documentation provided by Consultants in Design.
Unless otherwise agreed in writing, all fees are exclusive of VAT and any other applicable taxes.
Invoices must be paid within the payment period stated on the invoice.
Failure to make payment within the agreed timeframe may result in the suspension of services, production, delivery or project work until outstanding balances have been settled.
Where payments remain overdue, Consultants in Design reserves the right to charge interest on overdue amounts in accordance with applicable legislation.
Consultants in Design also reserves the right to recover reasonable costs incurred in collecting outstanding balances.
Any dispute relating to an invoice should be raised promptly upon receipt. Undisputed portions of invoices shall remain payable in accordance with the agreed payment terms.
Confidentiality
During the course of providing services, both parties may have access to confidential information belonging to the other party.
Confidential information may include, but is not limited to:
- Business records, financial information, and pricing information
- Customer, employee or stakeholder information
- Brand strategies, campaign plans and commercial strategies
- Creative concepts, designs and materials not yet publicly released
- Technical documentation, website information and proprietary methodologies
- Any other information not generally available to the public
Both parties agree to treat confidential information as confidential and to take reasonable measures to protect it from unauthorised access, use, disclosure or distribution.
Confidential information may only be disclosed where necessary for the delivery of services, where required by law, regulation, or court order, or where prior written consent has been obtained from the disclosing party.
These confidentiality obligations shall continue after the termination of any engagement between the parties.
Data Protection and Privacy
Consultants in Design is committed to protecting personal information and handling data responsibly.
Where personal data is processed as part of service delivery, both parties agree to comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other relevant legislation.
Clients remain responsible for ensuring that they have the lawful authority to provide personal information to Consultants in Design for processing as part of the services provided.
Consultants in Design will implement reasonable administrative, technical, and organisational measures to protect personal information. This includes protection against unauthorised access, disclosure, loss, misuse, or alteration.
Further information regarding our collection, use, storage, and protection of personal information is available within our Privacy Notice.
Intellectual Property
All intellectual property rights relating to Consultants in Design’s methodologies, systems, frameworks, templates, documentation, processes, creative concepts, design systems, working files, software, code, content, and other proprietary materials shall remain the property of Consultants in Design unless otherwise agreed in writing.
Where designs, websites, artwork, branding, digital assets, photography, video, CGI, signage, print materials or other deliverables are specifically created for a client as part of an agreed project, ownership and usage rights shall be governed by the relevant proposal, service agreement or project documentation.
Third-party materials including fonts, stock imagery, photography, software, plugins, music, footage or other licensed assets may remain subject to the intellectual property rights and licence terms of their respective owners.
Nothing within these Terms grants any licence, ownership, or right to use Consultants in Design’s intellectual property beyond the scope reasonably required for the use of services provided.
Subcontracting and Third-Party Providers
In order to deliver services efficiently, Consultants in Design may utilise employees, contractors, consultants, affiliated companies, specialist partners, developers, photographers, videographers, printers, manufacturers, installers, production partners, hosting providers, software providers, or approved subcontractors.
Where services rely on third-party providers, Consultants in Design cannot guarantee uninterrupted availability, security, production capacity, delivery times or performance.
Third-party services used may include software platforms, website infrastructure, hosting providers, communication tools, cloud services, printing services, production services, specialist suppliers and digital platforms.
Clients acknowledge that third-party systems and services may be subject to outages, interruptions, maintenance activities, production delays, supply-chain issues, security incidents, platform changes, or other circumstances that are beyond Consultants in Design’s reasonable control.
Professional Services Disclaimer
Consultants in Design provides professional branding, design, digital, creative and production services intended to assist businesses and organisations in achieving their communication, brand and commercial objectives.
Whilst we aim to deliver services to a high professional standard, creative and commercial outcomes are influenced by numerous factors beyond our control.
Accordingly, Consultants in Design does not warrant or guarantee increases in brand awareness, lead generation volumes, marketing performance, search engine rankings, advertising performance, sales growth, business profitability, website traffic, conversion rates, customer acquisition levels, audience engagement or other commercial outcomes.
Creative work may also involve elements of professional judgement and subjective preference. Where concepts, designs or creative directions are presented for approval, final decisions and approvals remain the responsibility of the client.
All strategic, creative, operational, financial, and commercial decisions remain the responsibility of the client.
Design, Digital and Production Disclaimer
Where branding, graphic design, print, signage, website development, digital services, photography, video, CGI, merchandise, production, or related services are provided, clients remain responsible for reviewing and approving all relevant information and deliverables before publication, printing, manufacture, installation, deployment or launch.
This may include checking:
- Copy, spelling and factual information
- Contact information, prices and product details
- Dimensions and specifications
- Artwork and layouts
- Colours and finishes
- Website content and functionality
- Legal notices and regulatory information
- Final proofs and production files
Consultants in Design shall not be responsible for errors arising from inaccurate, incomplete, delayed, misleading, or omitted information supplied by the client or third parties acting on the client’s behalf, or from materials that have been approved by the client before production or publication.
Clients remain responsible for ensuring that their products, services, advertising claims, content, intellectual property, regulatory statements, and published materials comply with any legal, industry, or regulatory requirements applicable to their organisation.
Limitation of Liability
Nothing within these Terms shall exclude or limit liability where such liability cannot legally be excluded or limited under applicable law.
To the fullest extent permitted by law, Consultants in Design shall not be liable for indirect, incidental, consequential, or special losses arising from the use of our website or services.
This includes, but is not limited to:
- Loss of profits or revenue
- Loss of business opportunities or goodwill
- Loss of anticipated savings
- Business interruption
- Loss of data
Where liability cannot be excluded, Consultants in Design’s total liability in connection with any claim shall not exceed the fees paid by the client for the specific services giving rise to the claim, unless otherwise agreed in writing.
Force Majeure
Consultants in Design shall not be liable for delays, interruptions, or failures in performance resulting from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather events, acts of government, cyber attacks, internet outages, power failures, industrial disputes, public health emergencies, pandemics, terrorism, war, civil unrest, supply-chain disruption, production delays, or failures of third-party infrastructure.
Where such circumstances occur, Consultants in Design will use reasonable efforts to minimise disruption and resume normal service delivery as soon as reasonably practicable.
Website Availability
Whilst Consultants in Design aims to maintain the availability and functionality of its website, we do not guarantee uninterrupted access, error-free operation, or complete security.
The website may occasionally be unavailable due to maintenance, upgrades, security measures, technical issues, or circumstances beyond our control.
Consultants in Design reserves the right to modify, suspend, restrict, or discontinue any aspect of the website without prior notice.
External Links
Our website may contain links to external websites, services, or resources operated by third parties.
These links are provided for convenience and informational purposes only.
Consultants in Design does not control and accepts no responsibility for the content, availability, security, or privacy practices of third-party websites.
Access to external websites is undertaken entirely at your own risk.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website performance, and support website functionality.
Where consent is required by applicable law, non-essential cookies will only be used after you have provided the relevant consent through our cookie consent or preference controls.
Further information regarding our use of cookies is available within our Cookie Policy.
Termination
Consultants in Design reserves the right to suspend or terminate access to the website or services where these Terms are breached, payment obligations are not met, unlawful activity is identified, or continued service delivery becomes impractical or commercially unreasonable.
Where a project or service is terminated, clients remain responsible for fees relating to work already completed, services already provided, and any third-party costs or commitments incurred on their behalf up to the date of termination, subject to any project-specific agreement.
Termination shall not affect any rights, obligations, liabilities, or remedies that have accrued prior to the date of termination.
Entire Agreement
These Terms and Conditions, together with any proposal, quotation, statement of work, project agreement, service agreement, Privacy Notice, Cookie Policy, Data Processing Terms, and any other written agreement entered into between the parties, constitute the entire agreement relating to the use of our website and services.
Severability
If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable by a court or competent authority, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
Waiver
Failure by Consultants in Design to enforce any right or provision contained within these Terms shall not constitute a waiver of that right or provision, nor shall it prevent Consultants in Design from enforcing that right or provision at a later date.
Changes to These Terms
Consultants in Design may update these Terms and Conditions from time to time to reflect changes in legislation, business operations, service offerings, or other relevant circumstances.
Any updates will be published on this page together with the revised effective date.
Continued use of our website following publication of updated Terms shall constitute acceptance of those changes.
Where services are already governed by a separate signed agreement or agreed project documentation, changes to these website Terms will not override expressly agreed project-specific terms.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have questions regarding these Terms and Conditions or any of our services, you can contact Consultants in Design using the details below.
Email: info@consultantsindesign.co.uk
Telephone: +44 (0)20 7348 6934
Registered Office:
London,601, Riverbank House, Fulham Green, London SW6 3JD
Contact Page: https://consultantsindesign.co.uk/contact/